More than 88% of companies using Clarvision ERP declare themselves every year, satisfied and very satisfied with the system's functionality and collaboration with the Clarvision team.
This year, NTT DATA Romania carried out for the second consecutive year, a study on customer satisfaction, examining the system performance and service quality offered by the Clarvision team. After rebranding in mid-2016, the company has placed a strong emphasis on maintaining and improving quality in service, professionalism and commitment to its customers. In order to obtain the most conclusive results, several people within the same company, both executives and direct users of the Clarvision system, were questioned.
The most cherished features of the system are first and foremost accessibility, customization capabilities, and reporting functionality. Not less important are scalability and ease of use. Also, among the most voted reasons why Clarvision has been chosen, were the product features, the company's reputation and the recommendation of other customers. As expected, the team’s professionalism played a decisive role in the decision to implement the Clarvision ERP solution.
According to the study results, 54.7% of the companies note a clear improvement of the services offered compared to the last year; 88% evaluate NTT DATA Romania services as good and very good; 79.3% are satisfied and very satisfied with the performance of NTT DATA Romania in the last year and over 89% of them would recommend the services to other companies.
In support of the percentages of the study, based on our customers’ experience, the longevity of Clarvision’s partnerships and their prosperity brought, speak for themselves. Increasing numbers, percentages, and graphs that Clarvision users note not only a maintenance but also an improvement in the quality of our services compared to the previous year. What not only approves the old saying "There’s always place for better", but actually confirms the fact that we continue to grow the way we have planned.
“I am very happy with the results and I see 15 years of Clarvision team’s hard work reflected in them. We stand anchored in the future, while remaining the same trustworthy partner for our customers throughout the digitalization process.” – Maria Metz [Deputy CEO, NTT DATA Romania