Business Process Services | NTT DATA

BPS

Business Process Services

Enhance business value, elevate customer experience and drive growth with our next-generation solutions

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An automation-led approach to business processing

Achieve unparalleled efficiency, productivity and data-driven decision-making with our next-generation Business Process Services (BPS), business processing as a service (BPaaS), automation and digital operations solutions. Our global BPS business is anchored in innovation and a client-first philosophy. You’ll benefit from our industry expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress. Take advantage of data-driven insights, AI and machine learning. We’ll help you integrate digital technologies so you can make informed decisions and enhance customer experiences to gain a competitive edge and drive overall business growth.

Our Services

We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.

BPS

Business Support Processes

Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.

BPS

Customer Services and Interaction Management

Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.

BPS

Industry-Specific Processes

Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.

Our Impact

45K+

global team members

30K

people in our contact centers

600K

established contact center seats

30+

years in third-party administration (TPA)

35+

years’ expertise in contact centers

50+

years’ experience in healthcare

Case Studies

Read how companies in various industries achieved their goals by partnering with NTT DATA

BPS

Streamlined revenue-cycle management for success

ALN sought digital process improvements that would streamline operations and mitigate rising complexity and costs.

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BPS

A stronger community; a more stable provider network

The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes.

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Industry recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation

Everest Group | 2024
Ranked #13 in BPS Top 50

NelsonHall | 2023
NTT DATA Named a Leader in NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation

Everest | 2023
NTT DATA Named a Leader in Everest Group's Healthcare Provider Digital Services PEAK Matrix Assessment 2023 Report

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NTT DATA Celebrated as a Global Top Employer 2025 in 33 Countries/Regions

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