• 97% of CEOs anticipate a material impact from this technology
• 99% of organizations are planning further GenAI investments
• 90% said legacy infrastructure hinders effective use of GenAI
LONDON – Nov. 14, 2024 – NTT DATA, a global digital business and IT services leader, today released the first results of its extensive original research that reveals “playtime is over” for GenAI. The results overwhelmingly found that leaders are turning their focus from experimentation to long-term use cases that transform business performance, workplace culture, compliance, safety and sustainability.
The study, “Global GenAI Report: How organizations are mastering their GenAI destiny in 2025,” found that almost all leaders surveyed already have invested in GenAI, and 83% have established “expert” or “robust” GenAI teams. Top use cases for GenAI include:
- Personalized service recommendations and knowledge management
- Quality control
- Research and Development (R&D)
“Like the internet in its early days, GenAI’s long-term value is vastly underestimated,” said Abhijit Dubey, Chief Executive Officer, NTT DATA, Inc. “Our research shows near-unanimous agreement that GenAI will be transformative for society as a whole, and it clearly underscores an urgent need for a human-centered and responsible approach.”
Two-thirds of C-suite respondents said GenAI will be a “game changer” over the next two years and will improve:
- Productivity and efficiency
- Sustainability
- Compliance
- Business processes
- Security
- Employee experience
Strategy and Transformation
A cycle of consolidation and integration of GenAI technologies is beginning that combines experimental, phased and specific approaches. Focused spending plans will replace scattered experimentation in a relatively short time:
- 97% of CEOs anticipate a material impact from this technology.
- 70% of CEOs expect significant transformation in 2025.
- 83% of respondents said they have a well-defined GenAI strategy in place, but 51% have not yet aligned that strategy with their business plans. This gap limits return on investment and satisfaction with current outcomes.
Innovation and Technology
Nearly all respondents agree GenAI can spark creativity and improve R&D activities. Given the rapid adoption and advancement of GenAI technology, organizations will have to constantly re-evaluate and evolve their strategies and operating models. Key findings:
- 90% said legacy infrastructure hinders effective use of GenAI.
- 96% of CIOs and CTOs said cloud-based solutions are the most practical method for supporting GenAI applications.
People and Culture
96% of respondents are considering how GenAI can streamline future employee workflows and support processes. However, 67% of respondents said their employees lack the necessary skills to work with GenAI. About half are planning employee education and training to increase GenAI adoption.
The top obstacles to adoption are:
- Users who perceive limited value for a GenAI solution
- Limited or no awareness of the solution
- User resistance to the technology
- Concerns about GenAI’s safety and security
Ethics, Safety and Sustainability
As GenAI infuses into daily life, balancing responsibility and innovation will be a moral imperative as well as a strategic necessity for leaders, organizations and society as a whole. Leaders largely recognize a mandate to strike this balance. Specifically:
- 81% said it’s “very important” for leaders to help employees balance innovation and responsibility.
- 72% said their organization lacks a GenAI usage policy for employees, including guidance on protecting intellectual property.
- 45% of CISOs expressed concerns about the technology, saying they feel “pressured, threatened or overwhelmed.”
- 82% said government regulations on AI are unclear, which hinders GenAI strategies, and most respondents expect spending on GenAI-related regulatory compliance will increase.
Despite significant challenges, 68% of respondents globally said they feel “excited” and “amazed” about GenAI’s transformative potential.
“This is a powerful point in world history as GenAI is shaping up to be a huge force in our tech-enabled economy,” Dubey said. “In supporting and driving this next era, NTT DATA feels an acute responsibility to our clients, our people and society to ensure that everything we design, implement, deploy and manage is highly resilient, capable and responsible.”
About the Report
NTT DATA commissioned Jigsaw Research to conduct primary research during late September and early October 2024. The team surveyed leaders from organizations in 34 countries across North America, Europe, Asia Pacific, Latin America, and Middle East and Africa. 98% of the 2,300+ respondents have direct authority or influence over GenAI purchase decisions.
The represented industries are Banking and Investment (11%); Insurance (9%); Manufacturing (14%); Automotive (8%); Logistics, Travel and Transportation (5%); Telco, Media and Technology (9%); Healthcare (9%); Life Sciences and Pharmaceuticals (9%); and Retail and Consumer Packaged Goods (5%); Public Sector (8%); Energy and Utilities (7%), Higher Education and Research (6%).
To learn more about NTT DATA’s GenAI services and download the full report, please visit: https://uk.nttdata.com/insights/reports/global-genai-report