NelsonHall Names NTT DATA a Leader for Advanced Digital Workplace Services | NTT DATA

Fri, 05 January 2024 - 4 min

NelsonHall Names NTT DATA a Leader for Advanced Digital Workplace Services

Company Recognized for Initiatives That Help Clients Build the Modern Digital Workplace

TOKYO and CLUJ-NAPOCA – January 5, 2024 NTT DATA, a global digital business and IT services leader, today announced that NelsonHall has named the company a Leader in its NelsonHall NEAT Evaluation Report for Advanced Digital Workplace Services report for the fourth straight year. The company was recognized as a Leader for its overall ability to meet future client requirements as well as delivering immediate benefits to its Digital Workplace services clients.

The report highlighted NTT DATA's ability to reduce operating costs through hyper-automation and business outcomes. The report cited NTT DATA's strong focus on workplace-specific use cases on its proprietary Nucleus Intelligent Enterprise Platform, Digital experience management and Experience Level Agreements (XLA) maturity roadmap to enable employee and client experiences as its key strengths.

"NTT DATA has a robust portfolio of digital workplace services to deliver outcomes that clients are looking for to transform the way employees work, collaborate and innovate on any device, anywhere, anytime," said John Laherty, Senior IT Services Research Analyst, NelsonHall. "It's Nucleus Intelligent Enterprise Platform empowers employees to be their productive best through modern consumer-like experience and enable IT operations team to run efficient XLA-based operations."

NelsonHall further cited NTT DATA's ability to provide a comprehensive blend of culture, operations, and technology to elevate the engagement and productivity of employees, improve data-driven decision-making, operational efficiency, and retain and attract talent.

"Being named a Leader by NelsonHall in Advanced Digital Workplace Services for the fourth consecutive time is a testament to NTT DATA's excellence in providing modern digital workplace environments," said Kaz Nishihata, Director and Senior Executive Vice President, NTT DATA Group Corporation. "We are committed to making substantial investments in workplace platforms, conversational AI, digital experience management, and sustainability solutions to further enhance the digital workplace experience."

The report also emphasized on NTT DATA's integration with NTT Ltd. making it a $30 Billion IT powerhouse. The combination expands their workplace collaboration capabilities with Cloud Voice and Operator Connect services. Cloud Voice fills gaps in voice calls from Microsoft Teams and Cisco Webex, while Operator Connect allows organizations to easily activate NTT Calling Plans and Audio Conferencing services directly into Microsoft Teams.

"Generative AI has the potential to spur a new wave of innovation in digital workplace operations," said Tanvir Khan, Chief Digital and Strategy Officer, NTT DATA Services. "As a leader in Digital Workplace services, NTT DATA is actively evaluating and implementing Digital Workplace specific Generative AI use cases to enable customers and service teams achieve unparalleled efficiency, productivity, and overall experience."


About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the "art of the possible" in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

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